You can return Duckies within 60 days for an exchange or refund, as long as they’re unworn, undamaged and in their original packaging. If your order isn’t quite right, simply place your Duckies back in the box and submit a request through our online Returns Portal for an exchange or refund (shipping costs are not refundable, and gift cards are excluded). Our team processes returns within a few days of receiving them, and we’ll email you tracking details once your new pair is on the way or your refund is approved.

If you're not 100% satisfied with your purchase that's ok, you can return your item(s) for an exchange or refund within 60 days from when your order was placed, providing the below conditions are met:

• Duckies must be returned in original condition, undamaged and unworn
• Duckies must be in their original packaging.

For the above reasons we advise that when your Duckies arrive, we recommend trying them on indoors so you can check the size, fit, and style while keeping them in their original condition. Once you’re happy, please recycle the packaging responsibly and get your little one ready for their next adventure.

If your order isn’t quite right, don’t worry, we make returns and exchanges simple. Just place your Duckies back in their original packaging and submit a request through our returns portal for an exchange or refund (*terms apply). *Please note: Duckies does not cover the cost of return postage.

Returns Portal Link - https://duckiesshoes.loopreturns.com/

Velcro - Ideal for little ones with slim or narrow feet, our velcro style offers both support and flexibility. It's a popular choice among younger children, especially those wearing sizes 3, 4, and 5.

Slip on - Perfect for busy toddlers, encouraging self-dressing and independence. It's also a favourite among more confident walkers, commonly those wearing sizes 6 and 7.

If your little one's foot measurement is on the boarder line, we recommend opting for the snugger fit especially if they fall within a younger age range (under 14 months). The reason being is, they're most likely not confidently walking just yet, so having a shoe that's too lose will only add to the challenge and run the risk of the shoe falling off.

If your little one is a bit older and a confident mover, we find they manage well when given a bit of wiggle room so sizing slightly larger is commonly not an issue for them in this case.

At the end of the day, we want to ensure their Duckies slip on and stay on so another thing to keep in mind is the style of shoe you opt for (Velcro vs Slip on)

Velcro comes recommended if your shopping for a younger age group (sizes 3, 4 5) or if they have a more narrow or slim line foot while the Slip on is better suited for an older age group (sizes 6, 7) or a wider or slightly chunkier foot.

1.Place paper on the floor- Lay a piece of paper flat on the floor with one edge touching a wall.
2. Position your child- Have your child stand on the paper with their heel against the wall.
3. Mark the longest toe- Use a pencil to mark where the longest toe ends.
4. Repeat for other foot- Replicate the same process with the other foot on a separate piece of paper (or flip the first one).
5. Measure the Length- Using a ruler, measure the distance from the wall edge to the toe mark on each piece of paper.
6. Use the Longer Measurement- Compare both measurements and use the longer one when choosing the best fit for your little one.

Duckies are designed in a way that mimics barefoot movement as the shoe is flexible, light, breathable, grippy and wide, which allows for little toes to splay out comfortably. Duckies soles are a little thicker than traditional barefoot shoes but majority of the features are very similar.

We dispatch your orders the SAME DAY via Australia Post (Mon-Fri) providing your order was placed before 1pm AEST and excludes any VIC public holidays. After dispatch, you can expect to receive your order within the following time estimations

• 1-3 business days - VIC* 
• 2-6 business days - NSW, ACT, SA & QLD metro and most regional areas*
• 3-10 business days - WA, NT, Tasmania*

*Outer-regional areas may experience slightly longer shipping times

Duckies products are stored and shipped directly to you from our Melbourne based warehouse. We have an amazing team who work Mon-Fri managing all things related to new deliveries, orders and exchanges.

Duckies does not cover the cost of return postage. We do however, ship the returning item back to you at no extra charge.
Please note- when returning your item, please consider using a trackable shipping service, as we are not liable if your returning parcel is lost.