$7 Shipping with all Australian orders over $45 (one or more pairs)
$19 Shipping for orders below $45

Our team work hard to ensure your orders are shipped the SAME DAY via Australia Post (Mon-Fri) providing your order was placed before 1pm AEST and excludes any VIC public holidays. After dispatch, you can expect to receive your order within the following time estimations

• 1-3 business days - VIC* 
• 2-6 business days - NSW, ACT, SA & QLD metro and most regional areas*
• 3-10 business days - WA, NT, Tasmania*

*Outer-regional areas may experience slightly longer shipping times

After your order is complete

You can expect to receive an Order Confirmation email with a summary of your order. This is another great opportunity for you to review your order, including size, colour and delivery address.

*Hint Please check your spam/junk folders as they have a tendency to filter there (annoying we know)

If you have any last minute changes, please don't hesitate to reach out to us. We will do our very best to make these changes for you prior to your order being processed by out lovely warehouse team. Please note,  we can only make changes to your order if it hasn’t left our warehouse yet.

As your order progresses

You will receive updated communication with tracking details which you can follow and track right to your door.

Receiving your order

When your Duckies arrive, we recommend trying them on indoors on a clean surface, to make sure you have the right size before wearing them outside. this will help keep them in their original condition in the case something isn't quite right.

Once you’re happy, please recycle the packaging responsibly and get your little one ready for their next adventure.

If your order isn’t quite right, not to worry. We make returns and exchanges simple with an easy to use returns portal found here: https://duckiesshoes.com/pages/returnsportal

Just place your Duckies back in their original packaging and submit a request for an exchange or refund (*terms apply).

If you have a different issue like receiving the wrong item, please get in touch with us directly through our contact page. Our friendly team will be more than happy to help. 

Important Notice

In the case you need to exchange or return, we kindly ask that you do not hand-deliver returning orders to our warehouse in person. We have an amazing team, but our warehouse isn't set up for customer visits and we want to make sure everyone stays safe.

For any customer service questions or issues that need resolving, please reach out to us via our contact page as we're always happy to help.

For returns and exchanges, please ship your item to the return address provided in your exchange instructions, and we'll take it from there.

Thanks so much for your understanding!