Shipping Info

$7 Shipping with all Australian orders over $45 (one or more pairs)
$19 Shipping for orders below below $45

Our team work hard to ensure your orders are shipped the SAME DAY via Australia Post (Mon-Fri) providing your order was placed before 1pm AEST and excludes any QLD public holidays. After dispatch, you can expect to receive your order within the following time estimations

• 1-3 business days - QLD* 
• 2-6 business days - NSW, ACT, SA & VIC metro and most regional areas*
• 3-10 business days - WA, NT, Tasmania*

*Outer-regional areas may experience slightly longer shipping times

After your order is complete

You can expect to receive an Order Confirmation email with a summary of your order. This is another great opportunity for you to review your order, including size, colour and delivery address.

*Hint please check your spam/junk folders as they have a tendency to filter there (annoying we know)

If you have any last minute changes, please don't hesitate to reach out to us. We will do our very best to make these changes for you prior to your order being processed by out lovely warehouse team. Please note,  we can only make changes to your order if it hasn’t left our warehouse yet.

As your order progresses

You will receive updated communication with tracking details which you can follow and track right to your door.

Receiving your order

When your Duckies arrive, we recommend trying them on indoors so you can check the size, fit, and style while keeping them in their original condition. Once you’re happy, please recycle the packaging responsibly and get your little one ready for their next adventure.

If your order isn’t quite right, please don’t worry. Our team make returns and exchanges simple with an easy to use returns portal located on our website. Just place your Duckies back in their original packaging and submit a request for an exchange or refund (*terms apply).

Returns Portal Link - https://duckiesshoes.com/pages/returns-and-exchanges

If there’s another issue like receiving the wrong item, please get in touch with us directly through our contact page. Our friendly team will be happy to help and resolve the matter quickly for you.